Reopening Safety Plan

After much care, consideration, and preparation, Five Point will be reopening as of Monday, May 18. We will be operating with a limited schedule that we hope to expand in the coming weeks or months as we deem safe to do so.  

The health and safety of our patients, practitioners, and front desk staff is paramount to us, and we have created a set of policies and procedures based on state, CDC, and other professional guidelines to ensure best practice. Below is a detailed but not exhaustive list of policies we have in place:

Shift Policies

• One practitioner per shift, and one shift per day for the first few weeks we are open

• Teams that are consistent: practitioners work with the same team of people to limit exposure among staff

Services & Scheduling

• Community Acupuncture - Limited to 1 per hour, book by phone or email

• Private Acupuncture - Limited to 1 per hour, rotating through 3 rooms, bookable online

• Bodywork - Not available until Illinois stay-at-home order lifted

Patient Screening and Requirements

• All patients will be required to fill out an online screening form upon booking their appointment, which will be emailed to them through JaneApp.

• Patients will be phoned the day before their appointment to check for symptoms and other risk factors such as

  • Experiencing fever, cough, shortness of breath, muscle pain, or any other symptoms on the CDC symptom list for COVID-19

  • Living with or been in close proximity with someone who has had cold/flu-like symptoms in the last 2 weeks

  • Traveled in the last 2 weeks

  • Working outside of the home

  • Practicing social distancing

  • Immunocompromised

• Patients are required to wear a mask for the entire duration of their visit to Five Point

• Patients are required to wash their hands and forearms upon arrival and after treatment

• Practitioners will take patients’ temperature via a no-touch thermometer upon arrival

• Patients may not bring additional people to their appointment unless they require aid or translation services. Anyone accompanying a patient must wait outside or in the car

• Patients must keep at least 6 feet distance from front desk staff, other patients, and practitioners except during their treatment

Practitioner Protocols

• Wear a mask at all times

• Wear clean clothes to the clinic and launder clothes after wearing them to the clinic

• Do not touch face or patients’ faces

• Do not bring computer, phone or tablet into treatment room; do charting only at practitioner table after washing hands

• Wash hands before and after each treatment

• Use gloves hand sanitizer frequently during treatment 

• Follow Clean Needle Technique Protocols

• Keep nails short, hair up, and no jewelry or clothing that drapes like scarves

Reception protocols

• Wipe down all surfaces in the treatment room after appointment: treatment surfaces, face cradle, alcohol/cotton ball container lids, light switch/dimmer, door knobs, TDP lamp, chair, moxa bowls, lighters etc.

• Remove sheets after every patient in community and private rooms and immediately take to laundry room

• Wipe down chair arms and side tables after community treatment 

• Wipe down reception/seating area and herb station as needed

• Wash laundry in hot water, and wear gloves while handling laundry

• Wear mask at all times and wash hands frequently

• Avoid handling credit cards and cash if possible: ask patients to read card numbers to you or call in advance if a valid card number is not on file.

Please contact us if you have questions or would like more detail. We hope to see you soon.